<h2 id="0qyo2x7str3" data-toc-id="0qyo2x7str3">General Questions</h2><details class="details"><summary><strong>Can I watch while lying down?</strong></summary><div data-type="detailsContent"><p>Yes! Tap the 💺 “Seat” icon to and then use the <strong>Theater Tilt</strong> feature to adjust the angle of the venue for comfortable viewing in any position.</p></div></details><details class="details"><summary><strong>Does Theater work with subtitles?</strong></summary><div data-type="detailsContent"><p>Subtitles are supported when available in our premium shows, YouTube and Plex.</p><p>For Plex, please make sure to tap the 🎚️ “Controls” icon to enabled “Always transcode media” option.</p></div></details><details class="details"><summary><strong>Can my friends join me in Theater?</strong></summary><div data-type="detailsContent"><p>Yes! Vision Pro users <a target="" rel="noopener noreferrer nofollow" class="link" href="https://sandwichvision.featurebase.app/help/articles/5918447#zqo48kfclwc" data-organization-id="67d265ae259c1436a209d993" data-help-center-id="d199xe19fgbti9rj" data-slug="5918447" data-article-id="5918447" data-locale="en" data-hash="#zqo48kfclwc">can FaceTime each other while using Theater</a> and share ticketed shows, YouTube and Plex library videos.</p></div></details><h2 id="exddm16x66f" data-toc-id="exddm16x66f">Content and Streaming</h2><details class="details"><summary><strong>Can I watch Netflix, Disney+, or other streaming services in Theater?</strong></summary><div data-type="detailsContent"><p>Currently, <strong>Theater</strong> cannot directly access these streaming services due to their platform restrictions.</p></div></details><details class="details"><summary><strong>Why can’t I connect to my Plex server?</strong></summary><div data-type="detailsContent"><p>Ensure your Plex server is running, your Vision Pro is on the same network (for local access), and your login credentials are correct. If using 2FA, make sure you’re entering the verification code correctly. Visit <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-md" data-id="eyJhcnRpY2xlSWQiOiIyOTk1MjQwIiwiaGVscENlbnRlcklkIjoiZDE5OXhlMTlmZ2J0aTlyaiIsIm9yZ2FuaXphdGlvbklkIjoiNjdkMjY1YWUyNTljMTQzNmEyMDlkOTkzIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Using Plex">@Using Plex</span> for more troubleshooting help.</p></div></details><details class="details"><summary><strong>What video formats are supported?</strong></summary><div data-type="detailsContent"><p>Theater supports MP4 (H.264, H.265/HEVC), MOV, M4V, and MKV (through Plex) formats. Visit our <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-md" data-id="eyJhcnRpY2xlSWQiOiIzMjc5Nzg3IiwiaGVscENlbnRlcklkIjoiZDE5OXhlMTlmZ2J0aTlyaiIsIm9yZ2FuaXphdGlvbklkIjoiNjdkMjY1YWUyNTljMTQzNmEyMDlkOTkzIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Supported Content Sources and Formats">@Supported Content Sources and Formats</span> page for more details.</p></div></details><details class="details"><summary><strong>Can I watch my own 3D movies in Theater?</strong></summary><div data-type="detailsContent"><p>For now, Theater<em> </em>only supports Apple’s spatial video format (aka, MV-HEVC). See <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-md" data-id="eyJhcnRpY2xlSWQiOiIzMjc5Nzg3IiwiaGVscENlbnRlcklkIjoiZDE5OXhlMTlmZ2J0aTlyaiIsIm9yZ2FuaXphdGlvbklkIjoiNjdkMjY1YWUyNTljMTQzNmEyMDlkOTkzIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Supported Content Sources and Formats">@Supported Content Sources and Formats</span> for a complete list.</p></div></details><h2 id="mpcqe25slqz" data-toc-id="mpcqe25slqz">Technical Issues</h2><details class="details"><summary><strong>How do I reset my position inside the theater?</strong></summary><div data-type="detailsContent"><p>If you are seated at an uncomfortable angle to the screen, exit to the main menu by taping the 🚪 “Door” icon, then <a target="" rel="noopener noreferrer nofollow" class="link" href="https://support.apple.com/guide/apple-vision-pro/move-resize-and-close-app-windows-dev009366408/visionos#:~:text=Pinch%20and%20drag%20the%20window,the%20most%20comfortable%20visual%20experience."><strong>pinch and drag</strong></a><strong> the Theater Lobby</strong> window so that it is directly in front of you. When you re-enter any venue, the screen will also be directly in front of you.</p></div></details><details class="details"><summary><strong>The app crashed. What should I do?</strong></summary><div data-type="detailsContent"><p>Force quit the app by looking at your palm, selecting the app switcher, and swiping up on Theater. Then relaunch the app.</p><p></p><p>If the problem persists, tap and hold the Theater<em> </em>icon until you are able to delete or remove the app. You can then re-install the app from the App Store. This will ensure you have the latest version. Please <a target="" rel="noopener noreferrer nofollow" class="link" href="mailto:feedback@sandwich.vision?subject=App%20Crashing">also email us</a> as this is extraordinary and requires our attention.</p></div></details><h2 id="fet1dc7d88p" data-toc-id="fet1dc7d88p">Updates and Features</h2><details class="details"><summary><strong>How often is Theater updated?</strong></summary><div data-type="detailsContent"><p>We release updates approximately every 4-6 weeks, with bug fixes and new features.</p></div></details><details class="details"><summary><strong>Will my purchased environments transfer if I get a new device?</strong></summary><div data-type="detailsContent"><p>Yes, your purchases are tied to your Apple ID and will transfer to any new device.</p></div></details><details class="details"><summary><strong>Is there a way to provide feedback on the app?</strong></summary><div data-type="detailsContent"><p>Yes! We welcome your feedback. <a target="" rel="noopener noreferrer nofollow" class="link" href="mailto:feedback@sandwich.vision?subject=Feedback">Email us!</a> Or join our <a target="" rel="noopener noreferrer nofollow" class="link" href="https://discord.com/invite/f3CfmJahYN">Discord</a>.</p></div></details><p></p>

We want to answer all your questions. If we missed yours, please let us know.

Frequently Asked Questions

Feedback

Roadmap

Getting Started

Welcome to Theater

Navigating the Theater Interface

Playback & Troubleshooting

Theater supports various content sources and formats. This guide explains what will work with the app and what won’t.

Supported Content Sources and Formats

Encountering problems with Theater? Here are solutions to the most common issues reported by users.

Common Issues and Solutions

Plex Integration

Theater allows you to access a personal media library through Plex. Follow these steps to connect to your Plex server and start watching your content.

Using Plex

Plex is a robust media server software! Here are some ways to find and solve problems related to this complex tool.