Common Issues and Solutions

Encountering problems with Theater? Here are solutions to the most common issues reported by users.

Last updated 6 months ago

🧊 App Not Responding or Crashing

If Theater becomes unresponsive or crashes:

  1. Force quit Theater

    • Press and hold both the Digital Crown and the top button until the Force Quit Applications window appears, then release both the Digital Crown and the top button.

    • Tap the app that’s not responding. A check mark appears next to the app’s icon.

    • Select Force Quit, then select Force Quit again to confirm.

  2. Restart your Apple Vision Pro:

    • Hold both the Digital Crown and the top button until the shutdown slider appears

    • Drag the slider to shut down

    • Press and hold the top button to restart

🔈 Audio Problems

If you’re experiencing audio issues like no sound or low sound:

  • Check the volume in the Apple TV+ app for Vision Pro. If that volume is muted, all other video players will be muted. (🙏 🍎)

👻 Environment Not Loading Properly

If a theater environment doesn’t load correctly:

  1. Exit to Menu and try selecting the environment again

  2. Reinstall the app if problems persist.

🫥 Content Not Playing

If your content won’t play:

  1. Verify the content plays on other devices

  2. Check your network connection

  3. For Plex content, ensure your server is running properly. See also our Troubleshooting Plex Integration

Gathering Logs for Support

If you continue experiencing issues, our support team may need logs to help:

  1. In Theater, go to ⚙️ “Gear” icon for Settings > Debug Log > Export debug log

  2. Save the logs to your Vision Pro

  3. Email the logs to feedback@sandwich.vision with a description of your issue